How can I view historical, live, and abandoned cart details in Dashboard?

To view a list of all historical, live, or abandoned carts in Dashboard, go to Dashboard -> Carts and click on All carts in the left sidebar. From this view, you can select a cart to view its details or filter the list of carts by status.

What are the possible cart statuses in Dashboard?

Possible cart statuses are: Live - carts that are currently in the checkout process; Abandoned - carts that the shopper has abandoned; Order placed - carts that have converted to orders; Recovered - abandoned carts that were successfully recovered and converted to orders.

How can I view cart details in Dashboard?

Once you select a cart from the All carts list, you'll be taken to the cart details page. Here you can view the cart's contents, the shopper's contact information, and the cart's status. You can also quickly copy a link to the cart if you need to share it.

What is the behavior for EU shoppers due to GDPR?

Due to GDPR in the EU, we cannot display certain personally identifiable information (PII) for shoppers in the EU in our carts view until an order has been placed. This includes the shopper's name, email address, and phone number. When you view a cart from a shopper in the EU, these fields will be indicated by blurred text where the PII would usually be displayed. Other functions, such as viewing the country, cart total, or cart ID, or copying the cart link are still available.

Checkout•

HomeGlobal ecommerce Billing Payouts

View payouts

Learn how to access and understand your payout details for Checkout.

Easily access and view your payout reports in the Zonos Dashboard. Payouts are generated regularly, providing a detailed breakdown of transactions, fees, and net amounts when using Zonos Checkout. Payouts are issued in your local currency that was selected when you set up your account. These reports help you reconcile financial records and track your earnings.

For additional reports, such as order details and a breakdown of landed cost calculations, visit Reports. Learn how to use them in Downloadable reports.

Access payout data

To find and view a payout in Dashboard:

Go to Dashboard -> Payouts.
Select the payout you want to view. If it doesn't appear immediately, filter by date or amount to narrow your search. (The date is the payout arrival date).
View the payout overview and the list of transactions within Dashboard.
For more details, click Export transactions to download an CSV file of either the Payout summary or Payout details.
1. Legacy export: The legacy report format is still available on the individual payout page until July 31st, 2025, to help with the transition to our new reports.

Multiple payouts

To view information across multiple payouts:

Go to Dashboard -> Payouts.
Click Export in the top right.
Select your preferred type of report: Payout summary or Payout details.
Adjust the date ranges. Date ranges are based on the order transaction date (not the payout arrival date).
Click Generate report.

Payout overview

The payout page provides a high-level view of your payout so you can quickly understand key details without needing to export a report.

Each payout is broken into four components, then totaled:

Payments: Transactions where funds were received.
Refunds: Transactions where funds were returned.
Charges: Fees deducted from the payout, such as transaction fees or adjustments.
Credits: Reimbursements applied to your payout, such as refunds for overcharged fees or other credits issued to your account.
Failed previous payout: If a previous payout failed, and was later sent with a subsequent payout, this line will include those details.

For each component, the following details are shown:

Items: The total amount shoppers paid for products within the payout period.
Shipping: The total amount shoppers paid for shipping within the payout period.
Discount: The total discounts applied to orders within the payout period.
Duty, taxes, fees: The total amount shoppers paid for duties, taxes, and other fees within the payout period.
Guarantee: The total amount Zonos collected to cover guaranteed duties, taxes, and fees, which Zonos paid on your behalf. These costs are guaranteed by Zonos.
Transaction fee: The total fees for using Checkout services, including fraud protection (excludes payment processing fees).
Merchant fee: The total payment processing fees deducted from the payout.
Other: The total of any miscellaneous charges within the payout period, with memos providing details.
Total: The net total for the payout.

For more detail, export the CSV report.

Payout example

Transactions within a payout

Each transaction within the payout is listed in the Transactions section. At a glance, the following details are available per transaction:

Date: The date of the transaction.
Order number: The zonos order number associated with the transaction.
Items: The amount the shopper paid for products.
Shipping: The amount the shopper paid for shipping.
Discount: Any discounts applied to the order.
Duty, taxes, fees: The amount the shopper paid for duties, taxes, and other fees.
Guarantee: The amount Zonos collects to cover guaranteed duties, taxes, and fees, which Zonos pays on your behalf. These costs are guaranteed by Zonos.
Transaction fee: The fee for using Checkout services, including fraud protection (excludes payment processing fees).
Merchant fee: The fee for payment processing.
Other: Miscellaneous charges with a memo explaining the reason.
Total: The net total for the transaction included in the payout.

Zonos fees breakdown per transaction

Click on the order number of a transaction to view a detailed breakdown, including product amounts, shipping costs, duties, taxes, and itemized fees (passthrough costs will not display). If no fees appear, they may not apply to that transaction (e.g., refunds or DDU orders).

Export CSV reports

You can export two types of reports—Payout summary and Payout detail. Compare them on the Downloadable reports page.

Export a single payout

To export a CSV of a specific payout:

Go to Dashboard -> Payouts
Click into a specific payout
Click Export transactions on any payout page
Choose between Payout summary or Payout detail
This exports data for just that specific payout

Multiple payout periods

To export a CSV that crosses multiple payout periods:

Go to Dashboard -> Payouts
Click Export in the top right
Select Payout summary or Payout detail
Choose your date range (based on order transaction date)
Click Generate report

Note: The legacy report format is still available on individual payout pages until July 31st, 2025, to help with the transition to our new reports.

Report types

Payout summary report

The Payout summary report provides a comprehensive view of each order. Each order is listed on its own row, making it easy to track individual order totals and fees. This report is ideal for quick reconciliation and understanding the net amount you'll receive for each order. Below is a list of the columns in the report:

Column↕	Description↕
account_name	The name of your Zonos account
payout_date	The date the payout was processed
arrival_date	The date the payout arrived in your account
payout_number	Unique identifier for the payout
payout_total	Total amount of the payout
currency	Currency code for the payout (e.g., USD)
transaction_id	Unique identifier for the transaction
transaction_date	Date the transaction occurred
order_number	Zonos order identifier
order_reference	Your platform's order reference number
order_date	Date the order was placed
transaction_type	Type of transaction (ORDER, ORDER_REFUND, ORDER_CANCEL)
item_order	The total amount shoppers paid for products
shipping_order	The total amount shoppers paid for shipping
discount_order	Any discounts applied to the order
duty_tax_fee_order	The total amount shoppers paid for duties, taxes, and other fees
guarantee	The total amount Zonos collected to cover guaranteed duties, taxes, and fees
transaction_fee	The total fees for using Checkout services
merchant_fee	The total payment processing fees
other	Any miscellaneous charges with memos providing details
settled	The final amount settled for the order
memo	Additional information about the transaction

Payout detail report

In addition to the summary report, you can download a more in-depth details report for each payout. This report provides a line-by-line breakdown of the transactions and fees associated with the payout. Costs that net (such as tax a shopper pays, that Zonos keeps to pay on the merchant's behalf) are not included in this report. There will often be multiple rows per order, as each charge type is listed on its own line. The details report is useful for reconciling your financial records and understanding the fees associated with each transaction.

Payout detail charge types

Below is a list of possible line items you may see on a payout detail report and their descriptions:

Charge type↕	Type↕	Description↕
ZONOS_MERCHANT_PROCESSING	Zonos billing fee	Merchant fees for payment processing.
ZONOS_TRANSACTION	Zonos billing fee	Zonos Checkout transaction fee.
CURRENCY_CONVERSION_FEE	Zonos billing fee	FX forward premium for foreign exchange risk.
ZONOS_LANDED_COST	Zonos billing fee	Zonos Landed Cost Guarantee fee.
ZONOS_LANDED_COST_GUARANTEE	Zonos billing fee	Guarantee fee for landed cost calculations.
ADVANCEMENT	Carrier fee	Charged by shipping carrier-see Payout `memo` column for more detail.
BROKERAGE_FEE	Carrier fee	Charged by shipping carrier-see Payout `memo` column for more detail.
SHIPPING_AMOUNT	Order subtotal item	Shipping total on the order, used to ensure charge lines add up to order total.
PRODUCT_AMOUNT	Order subtotal item	Cart total on the order, used to ensure charge lines add up to order total.
DUTY_TAX_AMOUNT	Order subtotal item	Duty/tax total on the order before withholdings, used to ensure charge lines add up to order total.
TAX	Order subtotal item	Tax total on the order, used to ensure charge lines add up to order total. Withheld for tax remittance.
DUTY	Order subtotal item	Duty total on the order, used to ensure charge lines add up to order total. Withheld for tax remittance.
GUARANTEE_PERCENT	Zonos billing fee	Percentage-based guarantee fee for duties and taxes.
GUARANTEE_ORDER	Zonos billing fee	Flat-rate guarantee fee per order.
TRANSACTION_ORDER	Zonos billing fee	Flat-rate transaction fee per order.
TRANSACTION_PERCENT	Zonos billing fee	Percentage-based transaction fee.

Transaction Types

The payout reports include different types of transactions:

Transaction Type↕	Description↕
ORDER	Regular order transactions where funds were received.
ORDER_REFUND	Transactions where funds were returned to the customer.
ORDER_CANCEL	Transactions where orders were cancelled before processing.
Charge	Transactions are not associated with an order and are a charge.
Credit	Transactions are not associated with an order and are a credit.

Retrieve payout details via API

In addition to exporting CSV reports from Dashboard, you can retrieve the same payout detail breakdown programmatically through the Zonos GraphQL API. This is useful for automatically syncing payout data into your own accounting or reconciliation systems.

Get notified with the ORDER_PAYOUT_DETAILS_READY webhook

Subscribe to the ORDER_PAYOUT_DETAILS_READY webhook to be notified when a payout's line-item details are available to query. Receiving it means the payout breakdown is final and safe to pull. The webhook delivers the payoutId you use to fetch the details—it does not embed the details themselves. See the webhooks guide to learn how to set up webhooks.

1{

2 "payoutId": "payout_xxxxxxxxxxxxx",

3 "eventType": "ORDER_PAYOUT_DETAILS_READY"

4}

Query payout details

Pass the payoutId to the orderPayoutDetails query. It returns a paginated connection of OrderPayoutDetailItem line items—one row per transaction—mirroring the Payout detail CSV report covered in Export CSV reports above.

1query OrderPayoutDetails($payoutId: String!, $first: Int, $after: String) {

2 orderPayoutDetails(payoutId: $payoutId, first: $first, after: $after) {

3 totalAmount

4 edges {

5 cursor

6 node {

7 accountName

8 payoutDate

9 arrivalDate

10 payoutNumber

11 currency

12 transactionId

13 transactionDate

14 orderNumber

15 orderReference

16 orderDate

17 transactionType

18 detailType

19 payee

20 payor

21 amount

22 memo

23 }

24 }

25 pageInfo {

26 hasNextPage

27 endCursor

28 }

29 }

30}

The connection also exposes a totalAmount field—the sum of amount across the line items visible to your organization—so you can get the payout total without summing every page yourself.

Paginate large payouts

A single payout can contain many transactions. Use the first and after arguments to page through results, following pageInfo.endCursor until pageInfo.hasNextPage is false.

Book a demo